Contact Us
For questions about Malina Casino (malina7.com), email contact@malina7.com. Account access, payments, verification, promotions and restrictions must be handled through the support channel inside the account service. Our website contact cannot access gaming account records. Do not email passwords, security codes or identity documents.
Choose the right information for the issue
For Malina withdrawals, include the account level, the requested amount and how many requests are already pending. The EUR limits have both a daily and a monthly component. A bonus question should identify the campaign and remaining wagering separately, especially when a withdrawal was requested while a bonus was still active.
| When contacting Malina | Attach or describe |
|---|---|
| Pending withdrawals | Dates and request references |
| Welcome campaign | Activation period and bonus record |
| Marketing deletion | Contact channel and category concerned |
If the first route does not work
Continue a Malina case through the help entry on the account website. If changing from chat to a written message, carry over the case reference and the supporting record. For the issue most relevant here, retain: Pending withdrawals: Dates and request references.
Complaints and account protection
A payout enquiry and a request for your payout records are different matters. If you seek access to records of pending withdrawals, include the dates and references of those requests. For a bonus-related record, identify the welcome campaign and activation period. Keep copies needed for a financial dispute before asking about the deletion of unrelated profile or marketing information. If unresolved, request a formal complaint review with the chronology, evidence and requested outcome.
For a gambling-related restriction, say directly that you want help limiting or stopping gambling. Ask for written confirmation of the action and its scope. Do not open another account while a restriction or exclusion request is being handled. If you suspect unauthorised access, stop using the affected session and contact support through a trusted device.
Privacy and safe attachments
For access, correction or deletion of data, follow Privacy Policy. Send only relevant evidence, conceal unrelated information where permitted, and ask for the authorised upload route before sharing identity documents. Passwords, complete card security details and one-time codes do not belong in a support message. Product background and account features are described in About Us.